Hawaii Telephone Directory

Hawaiian Telcom Closing 5 Stores, Eliminating 103 Positions

HONOLULU -- Hawaiian Telcom plans to close its five retail stores statewide and has notified 103 employees that their positions will be eliminated as part of what the company calls a "re-alignment."

The company said it's rebalancing its workforce consistent with industry norms, Eliminating jobs in more old-fashioned areas like land-line phone service and retail stores but creating positions in high-tech areas like internet services.

Hawaiian Telcom's three retail stores on Oahu, including one at its corporate headquarters on Bishop Street downtown, one at Pearlridge and this store on Kapiolani Boulevard near Ala Moana Center will close in about six weeks.

The company said the stores are mainly used by customers who are paying their bills, and retail business has fallen in recent years as more people pay bills on line, by phone and by automatic payment.

"I come in here to pay the bill. And basically, that's all I do, is come here to pay the bill, 'cause they're friendly people," said Donald Guerrero of Kalihi, Thursday afternoon as he entered the Kapiolani store.

Guerrero said he's happy Hawaiian Telcom customers will still be able to make in-person payments at any First Hawaiian Bank branch across the state.

"I still have a land line, even though I have internet, I have wireless. A land line is really important and I don't know why everybody wants to give it up just because they’re cell phone crazy," Guerrero said. "I'm gonna support Hawaiian Tel because they're the only (locally-based phone) company we have. And I remember when they were Verizon."

Hawaiian Telcom is eliminating 103 jobs, but said those employees will be able to apply for 60 new positions within the company, and the number of people actually losing their jobs will be further lowered because of attrition and early retirement.

“The majority of these new positions are union positions that will support the expansion and delivery of the company’s next generation services,” said Hawaiian Tel in a written statement released late Thursday afternoon.

"... the realignment initiative is a difficult but necessary step toward growth and the company's long-term future success," the company said in the statement. Company officials refused to be interviewed.

About 21 unionized employees at the company’s five retail stores, including one each on Maui and Hawaii, will see their positions eliminated, since the stores are closing.

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