Windsor Custom Software

CSR24 and TAM® now sync to free up agents' time for more customer service

Online PR News – 26-June-2011 –WINDSOR, CT-- June 2011– WINDSOR, CT – June 22, 2011 – As more independent insurance agents accommodate customers who want direct access to their own policy information and insurance forms, a new automated function makes it easy for agents to track and report on all activities initiated by policyholders.

Artizan Internet Services today announced availability of Artizan-TAM SyncSM, the feature that automatically records activity from Artizan’s customer access solution, CSR24®, into TAM®, the flagship agency management solution from insurance technology company Applied Systems. The synchronization of the two solutions results in significant efficiencies in agency operation: Agency time once spent on updating activities can now be devoted to client service.

The Sync automatically creates an activity log in TAM whenever a policyholder uses CSR24 to make a routine change request of the agency, or to obtain documentation including a certificate of insurance or an auto ID card.

“The synchronization of the two systems helps our staff automate processes and reduce the amount of data entry, and to get things done more efficiently,” said Judy Dzwigal, automation coordinator for Lutgert Insurance in Naples, Fla. The agency is a long-time user of TAM and CSR24.

“Best of all, the Sync feature increases our capacity to service our clients,” Dzwigal said. “This feature is a huge time saver to our account managers when processing more complex certificates. As a result, our account managers spend less time updating activities and more time attending to our clients’ needs.”

TAM and CSR24 have integrated for some time, decreasing agencies’ data entry time and E & O exposure. The new Sync facilitates an even higher rate of internal efficiency, according to Richard H. Roy, president of Artizan Internet Services, an Applied Systems company.

“Ways to increase internal efficiencies within their businesses is always a hot topic for the agents and brokers we work with,” Roy said. “Those agents using Artizan’s CSR24 understand the positive impact of online customer service. Now, those who use CSR24 along with TAM will appreciate the decrease in internal processing time and the ability to re-focus their newfound time on customer service.

this and that from marek: Chasing the Cloud: Why I joined EMC

As a technical leader, I’ve always been passionate about innovation. At Windsor I’d been able to express this passion by architecting custom software for government agencies. Whether it was a Facility Warehouse, Exchange Network Services or Emergency Responder Client, I’ve always aimed to deliver an innovative and user-friendly solution. While I am proud of the work I have done at Windsor, over the last year, I have started enviously observing the increasing momentum of Cloud Computing. To me, the cloud represents a fundamental shift in the way we deliver IT. It also represents an enormous opportunity. To pursue that opportunity, I am joining EMC Corporation ; an undisputed leader in both public and private cloud services. I'm excited to be joining the newly created Solutions Group and I look forward to making significant contributions at EMC as it continues to provide leadership in Cloud space. With the product portfolio (VMware, SpringSource, RSA etc.), and multiple partnerships (Intel, Cisco, VCE etc.), EMC is right at the epicenter of the Cloud transformation. This is where the solutions of tomorrow are being developed today. EMC was recently ranked 3rd on Fortune’s list of the World’s Most Admired Computer Companies and was recognized in 2010 for its IT Proven Project with a CIO 100 Award, which awards business that are creating new business value through innovation of technology. As a testimony to employee satisfaction, EMC was also ranked 33rd in the Top 50 Best Places to Work of 2010 by Glassdoor.com .

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